Customer Service

Location: Thailand
Subsidiary: Röhlig Thailand Ltd.
Start: asap

 

Responsibilities

  • To provide quality liaison services between clients, overseas agents, suppliers and partners, and inter-office departments, whilst supporting Sales/Operations where appropriate, with a view to achieving and exceeding targets set in terms of quality of service and client retention.
  • Ensure customer data in all operational systems and Customer Operating Procedures (COPs) are correct and communicated to operational departments
  • Facilitate client implementation which includes but is not limited to :
    • Implement and improve Customer’s Operational Procedures
    • Ensure that customer’s requirements are being fulfilled
    • Ensure customer’s key performance indicators are being fulfilled
    • Pro - actively help to take actions to improve customer experience
    • Conduct or participate on review meetings with the customer
  • Manage customer master data and contracts
    • Ensure customer details are updated in all operational systems used 
    • Ensure client rates are updated
  • Coordination of Import/ Export operations where required according to customer requirements
  • Plan import transports where required:
    • Receive forwarding order
    • Check credit limits
    • Plan specific route and voyage
    • Inform partner of requirements to load
  • Plan and manage customer service operations
    • Handle customer inquiries
    • Manage events and incidents, escalate exceptions

 

Skills required

  • Good knowledge of freight forwarding operational processes, min. two years of experience
  • Good communication and interpersonal skills with the ability to find efficient solutions for the customer
  • Customer service driven attitude, good telephone manner with proficiency
  • Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements
  • Highly motivated, pro-active attitude, takes preventive actions with the goal of customer retention
  • Co-operative working style, informs related departments pro-actively
  • Ability to communicate effectively in English/ (other language), both verbally and in writing 
  • Applicant must be eligible to work in Thailand legally

 

What you can expect?

Working at Röhlig means to live internationality: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.


Application

Interested parties please email your resume with current & expected salary and earliest available date to :

Ms. Stephanie Vineeta
Regional HR Manager

Röhlig Thailand Ltd.
3656/76, 22nd Floor
Unit K, Green Tower, Rama 4 Road
Klongton, Klongtoey, Bangkok 10110

stephanie.vineeta@rohlig.com

We look forward to meeting you!