Customer Services Associate

Location: Roosendaal/ Oud-Gastel
Subsidiary: Röhlig Penske Logistics GmbH
Country: Netherlands
Start: asap

 

Röhlig Penske Logistics is a joint venture between Röhlig Logistics and Penske Logistics and builds on the successful cooperation between the two logistics companies in serving common customers in Europe. Röhlig Penske Logistics offers warehouse space, transport management and e-commerce logistics at its locations in Nettetal, Germany and Roosendaal, The Netherlands. 100 employees work at the two locations.

 

You will contribute to the success of one of our multinational customers, by providing dedicated support service for markets on all logistics-, stock availability- and ordering issues and acting as order management expert (online ordering tool expert). 

Responsibilities

  • Managing the order process of the customer for all their EMEA stores;
  • Answering and logging mails/calls from markets for all their supply chain issues;
  • Aligning with internal and external stakeholders and manage the Order Delivery Schedule & Intime dispatch;
  • Using SLA’s to manage response from Supply Chain team to maximize OTIF and customer service;
  • Relationship management with customers;
  • Identifying the root cause of any order fulfilment issues and take action to resolve and/or escalate;
  • Being able to prioritize any challenges internally or externally and escalate to team lead.

 

Skills, knowledge and experience required

  • The qualified Customer Service Representative we’re looking for has a minimum of 2 years’ experience in
  •    Work effectively under pressure and with deadlines;
  • Ability to deal effectively with queries and complaints and managing quality issues;
  • Excellent English communication skills, both spoken and written;
  • Structured and well organized, attention to detail;
  • Analytically skilled and proficient in Excel.
  • In case of a 24 or 32 hour working week, the candidate must exceptionally and temporarily be prepared to extend the hours to 40.

  • customer service/order management in an international (preferably supply chain) environment;

     

 

What you can expect

You will work together in a team that is close and very passionate in what they do.

In case of a 24 or 32 hour working week, the candidate must exceptionally and temporarily be prepared to extend the hours to 40 if the business so requests.

Working at Röhlig Penske Logistics means to live internationally: Every day, team members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.

 

Our benefits

  • We focus on longevity and offer long-term employment contracts.

  • Regular career development talks and individual training and coaching give you a base for your further professional development.

  •  Our international representation ensures a range of opportunities for career development in Europe.

  • This position is classified in job grade E of the Collective Labor Agreement  “Beroepsgoederen-vervoer over de Weg en de verhuur van mobiele kranen”. 

  • We offer an attractive and performance-related remuneration package as well as monetary benefits like a company-supported pension scheme, travel allowance, vitality provisions and secondary employment benefits with tax advantage.

  • Our company policy for flexible working hours and mobile working supports your personal needs in your daily routine.

  • And above all:  get the chance to be a part of a great team!

 

We look forward to meeting you!

Your contact

Arlette Sprangers
Sr. Human Resources Manager

Tel.: +31 165 576753 | Mobile: +31 620438578

Röhlig Penske Logistics 
Ettenseweg 40

4706 PB Roosendaal, the Netherlands

RPL.Recruitment@rohlig-penske.com