Operator Sea /Air Export

Location: Singapore
Subsidiary: Röhlig Singapore Pte. Ltd.
Start: asap



  • Ensuring consol and shipment is registered in EDI /Operational System
  • Provide complete and necessary information to internal/external suppliers to arrange pick up with optimum efficiency
  • Ensures if Cargo is hazardous that systems and documents are completely correct and all stakeholders are advised of the hazardous Nature
  • Providing customers with pick-up and delivery information and ensuring speedy response to clients’ (internal/external) needs
  • Send booking confirmation to shipper /supplier where required
  • Ensures all required documents are received from Supplier and where required scanned into EDI
  • Expedites Export customs clearance and security formalities (where required) in line with local legislative requirements
  • Confirms shipped on board and initiates tracking/tracing of cargo and reporting to stakeholders of any missing/delayed cargo
  • Solving problems, as quickly and efficiently as possible, while reporting any discrepancies and customer complaints as SER’s with a view to preventing recurrence
  • Liaising with suppliers (agents, carriers, overseas agents) regarding any delays or issues. Liaising with supervisor and/or colleagues on matters, keeping him/her informed where necessary
  • Handling Claims and Cargo discrepancies per prescribed procedures QP 300
  • Ensure customer and agent Invoicing and financial cost processing (local, overseas, commissions), are completed within the required time frames and in accordance with the company’s Global business objectives
  • Send Pre alert to overseas office/ agent in line with Global Business Objective (within 5 days of sailing)
  • Adheres to Global process standards in their daily work to ensure they deliver a high quality customer experience to all customers, internal & external
  • Ensures that in their daily work system usage is optimized in order to increase the productivity and efficiency
  • Adheres to minimum quality management standard to which the company is committed (currently ISO 9001:2008) and ensures all work carried out is compliant with pertinent regulatory/compliance requirements
  • Adhere to the company procedures regarding workplace health & safety


Skills required

  • Minimum 3-5 + years of related work or industry experience

  • In depth knowledge of Export Sea/Airfreight operations
  • Excellent knowledge of Sea/Airfreight Dangerous Goods legislation
  • Good geographical knowledge
  • Knowledge of claims handling procedures
  • Excellent oral and written communication skills
  • High level of accuracy
  • Highly motivated
  • Enjoys working as part of a team
  • Good user knowledge of MS Office, preferably Experience in Cargosoft/EDI
  • Applicant must be eligible to work in Singapore legally 


What you can expect?

Working at Röhlig means to live internationality: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.


Interested parties please email your resume with current & expected salary and earliest available date to :

Ms. Stephanie Vineeta / Ms. Diandra Frances

Röhlig Singapore Pte. Ltd.
67 Ubi Avenue 1
#06-01 Starhub Green
40892 Singapore



We look forward to meeting you!