Key Account Manager

Location: Singapore
Subsidiary: Röhlig Singapore Pte. Ltd.
Start: asap



  • Maintain suitable relationships with Röhlig’s customers, including: understanding the contract, scope of works and commercial rates and accuracy of billing, customer surveys, organise and execute business reviews with customers
  • Manage, maintain and record all KPI meetings and actions in CW
  • Achieve set portfolio and new business growth targets
  • Adhere to Röhlig's account management processes and audits
  • Develop or enhance supply chain services to customers focusing on innovation, efficiency, returns, safety, and service excellence. This includes depth & new business sales of Röhlig’s core & value added services of Contract Logistics, Courier, Ocean, Air and customs consultancy to the benefit of Röhlig and its customers
  • Work with our Client Solutions team to streamline reporting processes and implement customer EDI interfaces
  • Delivery on clients reporting requirements - Weekly, Monthly & QBR's
  • Interact with Finance department and support the retrieval of outstanding payment for services
  • As required, the KAM will be the conduit for all non-conformances with the client and work co-operatively with Operations to resolve in a timely manner and interact with all service streams of Warehousing, Röhlig’s NOC, Customer service, Pricing and transport departments across the nation to ensure resolution
  • Lead cross-function teams for customer based projects
  • Actively participate in the process of winning new business for your accounts by working with the Product Manager's and Sales teams
  • Responsible for the implementation & growth of new business accounts won by the Sales department
  • Develop and maintain an account development plan and strategy
  • Accountable to meet or exceed targets for: profitability, cash flow - outstanding debtors and debt collection, contract renewals, organic growth - number of services and/or volumes, customer relationships, customer business review meetings and customer satisfaction levels
  • Takes all practicable steps to ensure safety at work and that no action or inaction causes harm to anyone else
  • Reports all hazards, accidents, near misses, or unsafe conditions to manager and records as soon as possible
  • Understands and complies with Röhlig health and safety policies and guidelines
  • Understands and complies with Röhlig policies and procedures
  • Adheres to Röhlig global process standards in daily work to ensure a high quality customer experience is delivered to all customers, internal and external
  • Behaves and performs in accordance with Röhlig company values ( Solid / Vivid / Committed ), and strives to encompass them in day to day business


Skills required

  • Minimum 5 + years of related work or industry experience
  • Minimum 3+ years of Key Account Management and or Industry sales experience
  • Tertiary qualification (logistics discipline)
  • Experience leading and managing a complex supply chain business
  • Experience in achieving delivery of targets
  • Strong communication skills in English, both written and verbal
  • Excellent planning, time management, collaboration, decision making, organisation, presentation and negotiating skills
  • Ability to communicate and interact effectively with people from multi-national and diverse backgrounds
  • Strong commercial and business acumen
  • Strong attention to detail and accuracy
  • Excellent time management skills


What you can expect?

Working at Röhlig means to live internationality: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.


Interested parties please email your resume with current & expected salary and earliest available date to :

Ms. Stephanie Vineeta
Regional HR Manager

Röhlig Singapore Pte. Ltd.
67 Ubi Avenue 1
#06-01 Starhub Green
40892 Singapore

We look forward to meeting you!