IT Support Specialist

Location: Elk Grove Village, Il.
Subsidiary: Röhlig USA, LLC
Country: United States
Start: asap

 

Responsibilities

  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Order, setup and supply users and branches with IT hardware
  • Answer users' inquiries regarding computer software and hardware operation to resolve problems.
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems
  • Willingness to travel to branch offices in the USA
  • Mobile device management
  • PC/Printer installations
  • First level support to employees

 

Skills required

  • Minimum 3 years’ experience in infrastructure and/or help desk support
  • Experience troubleshooting and resolving issues remotely and in the field
  • Excellent knowledge of IT peripherals (PCs, Laptops, Printers, Mobile Devices)
  • Excellent customer service skills
  • Understand complex problems and is able to resolve them independently
  • Very good knowledge of Microsoft Products (Windows and MS office), Outlook
  • Excellent English skills, both written and verbal
  • Personable
  • Customer oriented
  • Ability to work independently/self- starter
  • Problem solver
  • Willingness to travel approximately 10% within the United States

 

What you can expect?

Play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.

If you are interested in this position, please send your resume and motivation letter to:


Application

Mrs. Kim Keck
Human Resources Manager


Rohlig USA, LLC | 1601 Estes Avenue | Elk Grove Village IL 600007
United States


kim.keck@rohlig.com